Refund policy
Gilipa – Returns & Exchanges 💛
At Gilipa, your satisfaction and peace of mind mean everything to us.
We proudly stand behind the quality and performance of every product we create.
If for any reason you’re not completely happy with your purchase, you have 30 days from the delivery date to request a return or exchange — no stress, no hassle.
✅ Return Eligibility
To qualify for a return, please make sure that:
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The item is unused and in its original condition
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All tags, labels, and packaging are intact
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You have a valid proof of purchase (such as your order confirmation or receipt)
Once your request is approved, we’ll provide a prepaid return label along with clear step-by-step instructions.
❗ Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll take care of it right away — by sending a replacement or issuing a full refund.
🚫 Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned:
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Opened personal care or wellness products
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Nursing or feeding accessories once unsealed
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Customized or personalized items
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Final-sale or clearance products
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Perishable goods or hazardous materials (e.g., sprays, liquids)
🔄 Exchanges
Want to try a different product?
The easiest way is to return your original item and place a new order once your refund has been processed.
🇪🇺 EU Customers – Right of Withdrawal
If you’re located in the European Union, you have a 14-day cooling-off period.
During this time, you may return any unused item for a full refund — no explanation required.
Conditions:
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The product must be unused and in its original packaging
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Proof of purchase must be provided
💰 Refunds
Once we receive and inspect your return, you’ll receive a confirmation email.
If approved, your refund will be issued to your original payment method within 10 business days.
🕒 Please note: Some banks or payment providers may take additional time to reflect the refund in your account.