Privacy policy

Privacy Policy – Gilipa

At Gilipa, your privacy and trust are our top priorities.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services (collectively referred to as the “Services”).
By using Gilipa, you agree to the practices described below.

🔍 Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email, shipping & billing address, phone number

  • Payment Data: Card details, billing information, and transaction history

  • Account Details: Username, password, preferences, and saved items

  • Order History: Products viewed, added to cart, purchased, or returned

  • Device Info: IP address, browser type, device ID, and session data

  • Communication: Emails, support requests, and customer feedback

🛠 How We Collect Information

Your information may be collected in several ways:

  • Directly: When you place an order, create an account, subscribe to our newsletter, or contact us

  • Automatically: Through cookies, analytics tools, and tracking pixels

  • From Third Parties: Such as payment processors, shipping providers, or marketing platforms

🎯 How We Use Your Data

We use your information to:

  • Process and deliver your orders safely and efficiently

  • Communicate order updates and respond to your inquiries

  • Personalize your shopping experience and product recommendations

  • Send promotions and exclusive offers (you can unsubscribe anytime)

  • Prevent fraud and maintain account security

  • Comply with legal and regulatory obligations

🤝 Sharing Your Information

We only share your personal data with trusted partners who help us operate smoothly and securely, including:

  • Payment Processors: To process your payments safely

  • Shipping Providers: To deliver your orders on time

  • Marketing Platforms: To send newsletters and personalized updates

  • Legal Authorities: Only when required by law

✅ We never sell, trade, or rent your personal information.

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login details

  • Enable essential website features (like your shopping cart)

  • Analyze visitor activity to enhance your browsing experience

You can disable or manage cookies in your browser settings at any time.
Please note that some site features may not function properly if cookies are turned off.

🚫 Children’s Privacy

Gilipa does not knowingly collect or store information from children under 16 years old.
If we learn that we’ve received such data, we will promptly delete it from our systems.

🔐 How We Protect Your Data

We take your data security seriously and use multiple safeguards, including:

  • SSL encryption for all transactions

  • Secure servers and firewalls

  • Restricted access to personal data by authorized staff only

⚠️ While we take all reasonable measures to protect your information, no online system is entirely foolproof.
Please use a strong password and keep your login details confidential.

🧾 Your Privacy Rights

Depending on your region, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Object to certain processing activities (such as marketing)

  • Request a copy of your stored information